ReferralPie Privacy Policy
Effective Date: October 23 2023
At ReferralPie, it’s our job to make running your affiliate program as easy as possible with our affiliate program support subscription. Respecting your privacy is incredibly important to us, whether you’re a client or a website visitor.
This privacy policy tells you how ReferralPie and our Affiliates collect, use, and process your personal data when you use our Website, referralpie.com.
We’ve tried to keep the wording here as clear as possible but feel free to email us at any time at support@referralpie.com if you have any questions at all about our privacy policy.
By using our website, you warrant to us that you are over 13 years of age.
Our details
Zoe Linda (operating as ‘ReferralPie’) is a sole proprietorship operating in Sweden. Zoe Linda (“we”, “our”, or “us”) is the data controller and we are responsible for any personal data you share with us.
You can find our contact details at the bottom of this page.
Our privacy & data protection principles
We believe data protection and user privacy are human rights and, therefore, we take protecting your privacy very seriously
We recognise that we have a responsibility and duty of care to those whose data we hold and we will never share or sell your personal information with anyone else without your permission
We don’t process any more data than we require, and, when we do, we’ll make it clear why we are doing so and how your data will be used
We ensure any personal data we hold is adequate and accurate. Please let us know if your personal information changes by emailing us at support@referralpie.com.
We believe in the importance of consent. We will never send you marketing emails you haven’t subscribed to and you will always be given the choice to unsubscribe from the ones you have.
How we use your personal data
We use personal data & cookies:
As part of performing our services to you & communicating with you in regard to our service
To personalise & optimise your experience of using our website & services
To keep our website safe, functioning & working as intended
To allow you to participate in the website where you’d like, such as signing up to our email list or registering as a customer
To continually improve our website, service, and marketing experiences through information gathered & analysed (such as where website visitors are coming from, what pages are they visiting, etc)
To accurately attribute referrals from our ReferralPie Partner program
Cookies & tracking data
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. This data is used to enhance your experience of this site.
We use data from cookies to monitor your use of our website. Cookies also allow us to better understand how you use our site so we can develop and improve the website experience as well as our services in response to what you might want or need.
Squarespace always uses these functional and required cookies, which allow Squarespace, our website hosting platform, to securely serve this website to you. These cookies don’t gather information about you in any way—they simply make our website function for you in the way it’s intended and allow us to do things such as avoid showing you a marketing banner you’ve already dismissed, for example.
If you came to ReferralPie from one of our referral partners, you may have been cookied by Rewardful, where our referral program is held. You can read Rewardful’s privacy policy here.
What about analytics cookies?
We use Plausible, a cookieless & non-invasive analytics provider, for tracking our users through anonymised IP addresses. We can see how many users visit our pages and what websites they came from, and we can use this information to guide and improve our website, client experiences, and communications, but we don’t collect or share personal information about our website visitors. You can read Plausible’s data policy here.
Disabling cookies
Disabling cookies on your internet browser will also stop this site from tracking any part of your visit to this website, though this may change how our website works for you. Further information on how to enable and disable cookies is available from www.allaboutcookies.org.
Communication data
When you send us a communication of any kind (whether through email, our chatbox, direct messages via social media or messaging services such as Voxer, Discord, and Telegram), we save and process your personal data in order to communicate with you and for our record keeping.
This type of personal data could include your:
Name
Business info, such as your website, etc
Email address
For example, if you message us on Twitter, we may save your name and business name in our AirTable sheet to track connections.
Booking data
When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:
Name
Email address
Details relating to your appointment (for example, who referred you)
This information is processed through zcal, our scheduling service provider, so that they can provide online booking services to us. You can read zcal’s privacy policy here.
Upon booking a call, we’ll also:
Receive an email notification in our Google-hosted inbox. You can read Google’s privacy policy here.
Add the booking to our Google-hosted calendar. You can read Google’s privacy policy here.
Send details to AirTable via Zapier. You can read Zapier’s privacy policy here.
Store call details in an AirTable sheet. You can read AirTable’s privacy policy here.
Client data
When you sign up for our subscription service, we process info such as your:
Name
Business info, such as your website, etc
Billing address
Email address
Purchase details
We need to process this data to perform a contract between us, to supply the services you’ve subscribed to, and to keep records of such transactions.
Our payments are processed through Stripe, based in Dublin. Beyond the data listed above, we don’t have access to your payment information. You can read Stripe’s privacy policy here.
Subscribing to our service will add you to our email service provider, MailerLite. We give you the option to opt-in to our marketing emails, from which you can unsubscribe at any time. Otherwise, we use MailerLite to send reminder emails of missed payments, remind you your subscription is renewing, and send other communications relevant to our service. You are given the opportunity to unsubscribe from any of our emails (marketing or client updates) at any time. You can read MailerLite’s privacy policy here.
We’ll also send the data of the subscription to AirTable via Zapier. This is so we can track & manage client subscriptions. You can read AirTable’s privacy policy here and you can read Zapier’s privacy policy here.
Your email address will also be used to invite you to a client board in Trello. This will be automated via Zapier. You can read Trello’s privacy policy here and you can read Zapier’s privacy policy here.
Our website
Our website is hosted by Squarespace, with servers located in the United States. You can learn more about how Squarespace is compliant with GDPR here.
Marketing emails
We use MailerLite to manage our email marketing and our email subscriber list:
You are always given the option to unsubscribe from our emails at any point.
When you subscribe your information is stored in MailerLite, with servers hosted in Germany and Belgium. Your details will remain within MailerLite’s database for as long as we continue to use MailerLite’s services for email marketing or until you specifically request removal from the list. You can do this by using the unsubscribe links contained in any email newsletters that we send you.
When we send emails to our subscribers, MailierLite uses hidden single-pixel gifs (web beacons), which allows them to collect information about when subscribers open emails and their IP address, their browser or email client type, and other similar details. MailerLite uses the data from those web beacons to create reports about how our email campaign performed and what actions our subscribers took (i.e. the pages they visited). Because it relies on a hidden gif, you can block any tracking by turning off automatic image loading in your email software.
You can read MailerLite’s privacy policy here.
Third-party data processors
We use a number of third-party service providers who process personal data on our behalf. When you book a call with us, contact us about our services, or subscribe with us, we process info in the following places:
AirTable. We use AirTable to store contact information for potential clients, current clients, and our referral partners. You can read AirTable’s privacy policy here.
Chatra. We use Chatra for our embedded website chatbox so we can communicate with website visitors. You can read Chatra’s privacy policy here.
Google Workspace. We use Google Workspace for hosting our email inbox and creating internal & external documents. You can read Google’s privacy policy here.
LastPass. We store client login information within LastPass. You can read LastPass’ privacy policy here.
MailerLite. We use MailerLite for our client update emails as well as marketing emails. You can read MailerLite’s privacy policy here.
Rewardful. We use Rewardful to host our referral program. You can read Rewardful’s privacy policy here.
Plausible. We use Plausible to track our website analytics. You can read Plausible’s privacy policy here.
Stripe. We accept and manage our payments via Stripe. You can read Stripe’s privacy policy here.
Trello. We use Trello for managing our clients’ requests & handling most client communication. You can read Trello’s privacy policy here.
Zapier. We use Zapier for automating certain aspects of our operations. You can read Zapier’s privacy policy here.
zcal. We use zcal for scheduling meetings with clients, team, and partners. You can read zcal’s privacy policy here.
Zoom. We use Zoom for hosting calls with our clients, our team, and our partners. You can read Zoom’s privacy policy here.
Other websites
Our website contains links to and from other websites. When clicking through to another website, please note that they have their own privacy policies and we do not accept any responsibility or liability for these policies. Please read each website’s privacy policy before you submit any personal data to these websites.
It is also important to note that sharing links to other websites does not indicate ReferralPie’s endorsement of said website.
Communities & social networks
ReferralPie is a user of several third-party community platforms and social networks. These companies also process personal data and you should check their privacy policies before sharing any personal information.
Discord (Privacy policy)
X (Privacy policy)
Facebook (Privacy policy)
Instagram (Privacy policy)
Keeping your data
We’ll only keep your personal data for as long as is necessary for the purposes set out in this privacy policy. We’ll retain and use your personal data to comply with our legal obligations (for example, if we’re required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We’ll also retain usage data for internal analysis purposes. For example, Squarespace analytics will save information about your clicks and pages visited, which is helpful for us to know how to improve our service.
Requesting your data
You have the right to information about whether or not your personal data is being processed by an organisation, including ReferralPie. If your personal data is processed, you have the right to receive a copy of the data and information about, among other things:
which categories of personal data are processed
what the personal data is used for
how long the data will be saved
with whom the personal data has been shared
where the data comes from
We have the right to withhold the actual documents in which your personal data appears, especially if another person’s personal data is in question. We can, however, provide a comprehensible summary of the personal data that appears in said document(s), or is otherwise being processed, so that you can check the accuracy and legality of the data.
You won’t need to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. In those circumstances, we may also refuse to comply with your request.
To request information about your personal data at ReferralPie, please email support@referralpie.com.
You also have a right to complain to the Swedish Privacy Protection Authority (IMY) if you aren’t happy with any aspect of how your personal information & data is being collected & processed.
Transferring personal information outside the EU/EEA
We may transfer personal information outside the EU/EEA in circumstances such as:
When we send documents containing personal data by e-mail to a recipient in a country outside the EU/EEA
When we hire a team member in a country outside the EU/EEA who needs to access our internal information
When we give someone outside the EU/EEA access to personal data that is stored within the EU/EEA
When we store personal data in a cloud service that is based outside the EU/EEA
Anytime we transfer personal information in this way, it will be in accordance with EDPB guidelines.
Relevant legislations
This website is designed to comply with the following legislations in regard to personal data protection & user privacy:
If you are unsure about whether this site is compliant with your own country of residence’s specific data protection and user privacy legislation you can contact us at support@referralpie.com for more information & clarification.
Data controller
Zoe Linda
Business ID: 921223-5627
Address: Södra Rås Tallbacka, Alstermo, 36493, Sweden
Email: support@referralpie.com
Changes to our privacy policy
Contact us
Please contact us at support@referralpie.com if you:
need to update any personal information we hold about you to ensure that it is up-to-date & accurate
have any questions about our privacy policy
have any requests about how we use your personal information or data
You also have a right to complain to the Swedish Privacy Protection Authority (IMY) if you aren’t happy with any aspect of how your personal information & data is being collected & processed.
Update log
October 24 2023 - Privacy policy published