Slice of Swipe Terms & Conditions of Service

Hey business owner! We’ve tried to make these terms as clear as possible but in the event of any questions or clarification needed, please feel free to use our chatbox or email us at support@referralpie.com and we’ll be able to help you out.

Last Updated: July 23 2024

These Terms of Service (hereinafter “Agreement”) apply to all contracts between ReferralPie (hereinafter “Company”, “we”, “our”, or “us”) and our clients, whether they are consumers, merchants, entrepreneurs, or businesses (hereinafter “Client” or “you”). Collectively Company and Client will be referred to as the “Parties”. The Parties agree to the terms set forth below.

Our services

By purchasing our Slice of Swipe offer on our Site, Client enters into an agreement with Company and agrees to the terms of this Agreement.

Scope of our services

Client hires ReferralPie to write email swipe copy for one product or service (hereinafter “Services”).

Our Services include the following deliverables:

  • Three (3) emails written from the perspective of Client’s affiliates to promote one of Client’s products or services

  • Three (3) subject lines and one (1) preview text suggestions for each email

  • Emails delivered in a branded Google Doc

Slice of Swipe does not include:

  • Writing swipe copy for social media posts

  • Designing promotional graphics for affiliates

  • Writing emails for Client to send to affiliates

  • Building an affiliate hub

The above list is not exhaustive and we reserve the right to change the scope of our Services at any time, with written notice to the Client.

Delivery dates

We do our best to ensure Services are delivered on the date chosen by Client at time of booking (hereinafter “Delivery Date”).

Questionnaire responses affecting Delivery Date

Client is required to complete the Slice of Swipe Questionnaire within five (5) working days of their Delivery Date.

We will communicate reminders to Client if the deadline is approaching and we have not received a reponse.

If we do not receive the Questionnaire response before 11:59pm CET five (5) working days before their Delivery Date, we will move Client’s Delivery Date to our next available date. We will confirm this new date in writing to the Client via email.

Unforeseen circumstances affecting Delivery Date

At ReferralPie, we’re only human. Which is why we have a policy for what to do when unforeseen circumstances hold us back from delivering your swipe copy on time.

‘Unforeseen circumstances’ include, but are not limited to:

  • Physical or mental illness

  • Emergency situations

  • Urgent care or loss of a loved one

For unforeseen circumstances that delay our turnaround times by longer than five (5) working days, our policy is to:

  • Notify Client as soon as delivery or turnaround times are affected

  • Offer Client the choice between rescheduling their Delivery Date or taking a full refund

  • Confirm when Services can be continued

If we don’t hear back from you within fourteen (14) days of notification, we will cancel your order and refund your purchase. You are welcome to email us at support@referralpie.com about a cancelled order.

Communication

In order for us to effectively provide our Services, Parties must frequently communicate. Communication between Parties will be fully asynchronous, and primarily taking place via email or direct messages.

You hereby grant us a limited, nonexclusive, royalty-free worldwide license to use, publish, and display any Communications in connection with our Services for the purpose of marketing, as long as they are in line with our Confidentiality clause within this Agreement. For example, if you praise our work, we might want to share that on our website or social media profiles. You may revoke our rights to share said Communications at any time by sending written notice to support@referralpie.com, at which point we will stop using your Communications for marketing purposes.

We ask that Clients communicate with us in a timely manner so we are able to keep momentum going and deliver work within our ideal turnaround times, as outlined above. As such, Clients agree to make best efforts to respond to communications from Company within forty-eight (48) working hours.

Client also understands that ReferralPie team members may not be available after normal working hours. Company’s working hours are Monday to Friday 12pm to 7pm Central European Time (CET). Company’s office is closed for all Swedish holidays and over the Christmas & New Year period.

Payment

Client agrees to pay a one-time fee for Company’s services under this Agreement. Fees are listed on the ReferralPie website at the time of Client’s purchase. All prices are given in USD and are external of VAT.

Cancelling your order

You may cancel your Services at any time.

  • If you cancel your order within 48 hours of purchase, you will receive a full refund.

  • If you cancel your order before five (5) working days of your Delivery Date, you will receive a 75% refund.

  • If you cancel your order within five (5) working days of your Delivery Date, you will receive a 50% refund.

No refunds will be provided within two (2) working days of your Delivery Date.

We reserve the right to cancel your order and provide a full refund at any time without notice.

Reviews & revisions

We will do our best to deliver high-quality work with as few mistakes as possible. However, we cannot guarantee all documents, creative assets, technical setups, communications, and other deliverables created will be delivered 100% error-free.

This is why we offer one round of revisions for our Slice of Swipe offer. We offer extra rounds of revisions at $100 USD per hour (excl. VAT).

When we deliver Services to you, you agree to review and proofread all files for any errors or omissions and notify us via email or direct messages of any changes or corrections needed within seven (7) days of receipt.

If you notify us within this time period, we will do our best to correct any edits or errors in a timely manner.

ReferralPie is not responsible or liable for any losses or expenses incurred from errors or omissions.

Portfolio rights

You hereby grant us a limited, nonexclusive, royalty-free worldwide license to use, publish, and display any deliverables that we develop in connection with our Services for the purpose of marketing. You may revoke the our rights to share said deliverables at any time by sending written notice to support@referralpie.com, at which point we will stop using your deliverables for marketing purposes.

Use of service

You agree to use the service only for its intended purpose and in accordance with all applicable laws and regulations in Sweden.

ReferralPie does not support and will not tolerate our Service being used to discriminate against others, especially when based on race, religion, sex, gender identity, sexual orientation, age, disability, ancestry, or national origin. You are not permitted to use our Service in such a manner which would or could likely incite, promote, or support such discrimination. You must not use the Service to incite or promote hostility or violence. If we believe that your use of the Service is being used to discriminate, we may permanently terminate or suspend your access to the Service, without notice and liability for any reason.

The legal slices

Assignment; Successors and Assigns

Client agrees that Client will not assign, sell, transfer, delegate, or otherwise dispose of, whether voluntarily or involuntarily, or by operation of law, any rights or obligations under this Agreement. Any such purported assignment, transfer, or delegation shall be null and void. Client represents that Client has not previously assigned or transferred any claims or rights released by him pursuant to this Agreement. Subject to the foregoing, this Agreement shall be binding upon and shall inure to the benefit of the Parties and their respective heirs, successors, attorneys, and permitted assigns. This Agreement shall not benefit any other person or entity except as specifically enumerated in this Agreement.

Article headings 

All article, paragraph, and section headings set forth in the Agreement are intended for convenience only and shall not control or affect the meaning, construction, or effect of this Agreement or any of the provisions thereof.

Confidentiality & data protection

The Parties agree to keep confidential any and all proprietary information relating to the other party’s business, and any other information not generally made available to the public (collectively, “Confidential Information”). The term Confidential Information means non-public or proprietary information, including, without limitation, information relating to current or future business plans, team members, affiliates and referral partners, products and services, research, images, development, campaign performance, and marketing plans.

Whilst working together, you may disclose Confidential Information to us. We agree to hold in confidence and not disclose your Confidential Information to any third party (other than as required to fulfil its contractual obligations or with the written consent of the other party). We will not use your Confidential Information in any way other than to provide our Services.

We will limit access to your Confidential Information to only those contractors, representatives and agents who are involved in providing Services to you.  We will not be responsible to you for any breach of this provision by our contractors, representatives and agents.

You also agree to hold in confidence any Confidential Information we may share whilst working together, and agree not to share or use our Confidential Information in any way, except as permitted by this Agreement.

Notwithstanding anything to the contrary in this Agreement, the following is not Confidential Information:

  • information that was in the public domain at the time of its disclosure or has entered the public domain without breach of this Agreement

  • information that was already in the rightful possession of a Party at the time of disclosure

  • information that is independently developed by a party without breaching this Agreement

  • information that becomes known to a party, without restriction, from a third party source not directly or indirectly involving a breach of this Agreement

Please refer to our privacy policy for further information on your data protection.

Force Majeure

Neither party shall be held liable or responsible to the other party nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any obligation under this Agreement when such failure or delay is caused by or results from causes beyond the reasonable control of the affected party, including but not limited to pandemic or widespread out break of infectious diseases, government shutdown, fire, floods, exceptionally severe weather, embargoes, explosions, war, acts of war, insurrections, riots, strikes, lockouts or other labour disturbances, loss of or problems with telecommunications, utility services or other third party services, and  hostile network attacks, or acts of God; provided, however, that the party so affected shall use reasonable commercial efforts to avoid or remove such causes of nonperformance, and shall continue performance hereunder with reasonable dispatch whenever such causes are removed. Either party shall provide the other party with prompt written notice of any delay or failure to perform that occurs by reason of force majeure.

Guarantees

Company operates to the best of its ability and judgment, and cannot guarantee that its services will guarantee any specific results or revenue.

Company warrants that all services performed and provided under this Agreement will be of a professional quality, will be performed and provided by fully trained, suitably qualified, capable and competent personnel, will conform to generally accepted professional practices in Company’s field and will be performed in a workmanlike and ethical manner. Company will comply with all applicable national and local laws, rules and regulations when performing the services and providing any deliverables.

Governing law

This Agreement is governed by and construed in accordance with the laws of Sweden, and Client irrevocably submits to the exclusive jurisdiction of the courts in Sweden. Any controversy or claim arising out of or relating to this Agreement, and any other disputes between the parties, shall be resolved in the courts in Sweden.

Indemnification and release

To the extent permitted by law, each party hereby agrees to protect, indemnify, defend, and hold harmless the other and their respective managers, officers, members, partners, affiliates, owners, shareholders, beneficiaries, and their respective employees, agents, and contractors (collectively, "Representatives") against all claim/losses, liabilities, damages, expenses, and costs arising out of or connected with the negligence or intentional misconduct of such party or its Representatives.

Further, Client on behalf of itself and its owners, affiliates, partners, subsidiaries, employees, agents, contractors, and consultants (collectively "Releasor"), waives any rights to recover from, and hereby forever agrees to release and hold harmless, Company and their respective owners, parent companies, affiliates, partners and subsidiaries, directors, officers, members, participants, employees, consultants, agents, legal representatives and assigns from any and all claims, costs, personal injuries, deaths, expenses, damages, actions and liabilities, of any nature, whether direct or indirect, known or unknown, foreseen or unforeseen (collectively "Claims"), arising from or relating to any acts or omissions by any third party.

Independent contractor

Nothing in this Agreement shall be construed to create a partnership, joint venture, employment, or agency relationship. Company expressly acknowledges that Company is not an employee of Client. Company maintains their own separate business.

Company further acknowledges that they are not entitled to any employment rights or benefits including, but not limited to, health insurance, pension, vacation, or sick pay. It is expressly understood that this Agreement does not constitute a joint venture. Company is solely responsible for payment their own taxes.

Company has the right to perform services for others during the term of this Agreement. Company has the sole right to control the means, method, and manner by which Company will perform services.

Intellectual property ownership

You are granted a non-exclusive, non-transferable, revocable license to access and use the Site in strict accordance with this Agreement.

All content included on this Site is the property of Company and is protected by copyright and other laws that protect Company’s intellectual property and proprietary rights.

You agree to not modify, publish, transmit, reverse engineer, or create derivative works found on the Site. You agree that you do have nor will have any ownership rights in any protected content, and that Company does not grant you any licenses, express or implied, to the intellectual property of Company except as expressly authorised by this Agreement.

Liability

ReferralPie will not be held responsible for any lost profits, revenues, data, financial losses, or the like a Client may suffer or incur as a result of the use of the Services and/or any information and resources contained in the Services. Client agrees that Company shall not be liable to them for any type of damages, including direct, indirect, special, incidental, equitable, or consequential loss or damages for use of the Service.

Modification

Company may modify terms of this Agreement at any time. All modifications shall be posted on the Company’s Site and Clients shall be notified.

Severability

If any provision of this Contract shall be declared invalid or unenforceable, such provision shall be deemed eliminated from this Contract, and all remaining provisions shall continue in full force and effect.

Sole and Only Agreement

This Contract contains the entire understanding between the parties with respect to the subject matter and supersedes any and all other prior written Contracts and understandings (whether oral or written) between the parties. No amendment or modification of this Contract shall be effective unless executed in writing by both parties.

Waiver

No waiver of any default by any party or parties to this Agreement shall be implied from any omission by a party or parties to any action on account of such default. If such default persists or is repeated, no express waiver shall affect any default other than the default specified in the express waiver, and that only for the time and to the extent therein stated.

Warranty

The Parties warrant and represent that they are free to enter into this Agreement and have the authority to do so. The Parties warrant that all statements made in and in preparation of this Agreement are true.

Our details

Zoe Linda operating as ‘ReferralPie’

VAT number: SE921223562701

Email address: support@referralpie.com

Privacy policy

Our privacy policy outlines how we may collect & use your personal information. We recommend reading that through and by continuing to use this Site, accept the privacy policy, which is incorporated into the Agreement by reference. You must be at least 18 years of age to access our Site and Services.